Is SiteHelp free?
We have free account with unlimited conversations and 1 operator.

How to connect as operator?
You can connect using any Jabber/XMPP client, most popular are: Your JID (jabber ID) is <operator login>@sitehelp.im, password = operator password.

I have conneted as operator, but status image shows operator is offline
Your status in jabber client should be Available, in any other status system will show you as offline.